Go on.
Turn us on.

Our service is designed to plug into insurers’ claims operations in the way that suits them best. For some clients, we become a full-time extension of their claims function, handling claims across  all classes of business and complexity levels. We can attend claims meetings, align to reporting and governance requirements, and operate with the same oversight, escalation routes, and decision-making discipline as the in-house team, so the insured experience remains seamless.

For others, Optimum is true “tap” capacity: switched on and off as demand dictates. This flexible model supports both large and smaller insurers with short and long-term challenges, including spikes in claims volumes, resource gaps, sickness cover, maternity and paternity leave and  staff sabbaticals, protecting service levels and maintaining consistency without the cost and delay of permanent headcount.

 

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